FAQs
Frequently Asked Questions
Get Answers to Common Questions
At Lebcare, we understand that you may have questions about our work, donation processes, and how we serve communities. Below, we’ve compiled answers to some of the most commonly asked questions to help provide clarity.
Are my donations to Lebcare a taxable deduction?
Yes. All payments to Lebcare can be used as a tax deduction in Australia, as we are a non-for-profit charity registered as a DGR charity. Check out our online tax donation calculator to see how much you can save.
Can we send someone to collect goods direct from your warehouse?
Yes, we allow collections from our Zouk Mikael location in Lebanon.
How long does it take you to deliver my donated goods after it has been processed?
Delivery will be done within 2-7 business days from when the donated goods are received. We deliver to all regions in Lebanon.
How will I know my donation has been delivered?
Our drivers take photos when dropping off for our office recording keeping and it will also be sent to yourself.
What if the medicine requires refrigeration? How can you deliver?
Our vehicles used by our drivers all are equipped with electric portable fridges that can manage frozen and cool settings.
What if we require medication for a suffering person which is not available in Lebanon?
Contact us and we will let you know if we are able to assist.
What is a tax-deductible donation? How does it work?
Every year, the Australian Tax Office (ATO) provides an incentive for people to donate to charities by making your contributions tax deductible. This means that gifts you make to registered charities like World Vision Australia that have Deductible Gift Recipient status can be claimed as a tax deduction when you submit your tax return at the end of the financial year. For example, the full amount of your donation of $2 or more is tax deductible. We will send you an Annual Tax Statement at the end of the financial year so that you have a record of the donations you have made when preparing your tax return. You can find more information about the rules and guidelines for tax deductible donations by visiting the ATO website.
Where do you operate?
Lebcare is a registered company in Australia which operates from our Sydney office and liaises with partnered NGOs overseas.
